New & Notable
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Test your knowledge of E911 compliance requirements
Compliance with E911 regulations must be a core part of an organization's phone system strategy. Take this quiz to see how well you know E911 compliance requirements.
Manage
Gen Z communication reshapes UC buying decisions
The entry of Gen Z into the workplace changes how employees communicate and collaborate. How IT leaders buy and deploy UC tools needs to change as well.
Evaluate
Comparing Microsoft Teams Rooms Basic vs. Pro licenses
Microsoft is moving away from its legacy licensing framework for Teams Rooms. The new options, Basic and Pro, offer some compelling options, with larger groups likely going with Pro.
Manage
6 key strategies to ensure 911 compliance
A mobile and hybrid workforce makes phone location and 911 call routing challenging. Explore ways to ensure your company is doing all it can to protect employees in an emergency.
Trending Topics
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Collaboration & Communication Security Manage
Generative AI security best practices to mitigate risks
When tackling AI security issues, enterprises should minimize shadow IT risks, establish an AI governance council and train employees on the proper use of AI tools.
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Communications Platforms & Integrations Manage
Understand and manage Apple Safari WebRTC
Apple's implementation of WebRTC is more rigid than competitors Chrome and Firefox. But that's not a bad thing.
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VoIP & IP Telephony Get Started
Test your knowledge of E911 compliance requirements
Compliance with E911 regulations must be a core part of an organization's phone system strategy. Take this quiz to see how well you know E911 compliance requirements.
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Video Conferencing & Visual Collaboration Evaluate
Comparing Microsoft Teams Rooms Basic vs. Pro licenses
Microsoft is moving away from its legacy licensing framework for Teams Rooms. The new options, Basic and Pro, offer some compelling options, with larger groups likely going with Pro.
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Collaboration Software Get Started
What's the difference between social media and social networking?
Social media and social networking appear to be interchangeable terms, but they serve different use cases. Learn the difference between social media and social networking.
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UCaaS & Cloud-Based UC Manage
4 steps to implement UCaaS for small businesses
UCaaS and small businesses go hand in hand because of their complementary agility and flexibility. But, before picking a UCaaS product, SMBs must assess their needs.
Sponsored Sites
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Hyperautomation
Create a Powerful, Unified Experience with Hyperautomation and Low-Code
Learn how to deliver modern workflows, apps, and automation at scale with a single hyperautomation platform.
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Collaboration
Increase Productivity with a Scalable Collaboration Solution
Learn how Slack offers significant advantages in scalability, security, platform depth and integrations, engagement, and shared channels are valued by organisations when undertaking digital transformation initiatives.
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IT Workflows
Transform Your Organization With Modern and Resilient IT Services
Learn how ServiceNow’s IT solutions can help your organization seize the upside of operational resilience and raise employee agility.
Find Solutions For Your Project
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Evaluate
Comparing Microsoft Teams Rooms Basic vs. Pro licenses
Microsoft is moving away from its legacy licensing framework for Teams Rooms. The new options, Basic and Pro, offer some compelling options, with larger groups likely going with Pro.
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Enhanced 911 transitions to Next Generation 911
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Tariffs reshape UC hardware costs and supply strategies
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The insights and benefits of unified communications analytics
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Problem Solve
Plan your meeting rooms for return to office success
The return to office doesn't mean meeting rooms have the same role as they did before the pandemic. Choose the right software and hardware for a modern meeting room experience.
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How to enable and set up Copilot in Microsoft Teams
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Why is SIP trunking better than PRI and BRI?
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3 ways to take advantage of collaboration behavior data
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Manage
Gen Z communication reshapes UC buying decisions
The entry of Gen Z into the workplace changes how employees communicate and collaborate. How IT leaders buy and deploy UC tools needs to change as well.
-
6 key strategies to ensure 911 compliance
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4 steps to implement UCaaS for small businesses
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3 ways UC offers the RTO analytics you need
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Unified Communications Basics
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Get Started
Test your knowledge of E911 compliance requirements
Compliance with E911 regulations must be a core part of an organization's phone system strategy. Take this quiz to see how well you know E911 compliance requirements.
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Get Started
What is Cisco Webex? Everything you need to know
Cisco Webex is an AI-powered product suite of video conferencing and collaboration tools with features for workplace communication and information exchange.
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Get Started
How to integrate your phone system with Microsoft Teams
Before organizations migrate their existing phone systems into Microsoft Teams, they need to select the right telephony architecture that fits their business needs.
Multimedia
Vendor Resources
- Future-ready voice and UC&C for the AI economy –White Paper
- No One Does Business Communications in MS Teams Better Than Intermedia –Infographic
- Infographic: How organizations are using generative AI in Asia-Pacific –Infographic
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News
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Google Evolves Its CCAI Services to a Full CCAI Platform
The expanded Contact Center AI (CCAI) is now a full end-to-end platform designed to help companies reimagine customer experiences.
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The New Career Skills the AI Era Will Require
Forget the classic STEM toolbox – according to pros at Enterprise Connect, these new areas of expertise will be in demand.
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AI Could Be the Next Tech Wave -- But Only If We're Careful
Before we can unlock AI’s full potential across enterprise and public sectors, there needs to be improvements in explainability, consistency, and control.
Search Unified Communications Definitions
- What is Cisco Webex? Everything you need to know
- What is video conferencing?
- What is a virtual contact center?
- What is podcasting?
- What is Real-Time Transport Control Protocol (RTCP)?
- What is telephony?
- What is SIP trunking (Session Initiation Protocol trunking)?
- What is an inbound call?